I have a property which is currently unoccupied, do I still have to pay water charges?
You will still need to pay the standing charges. If no water is used and the property is metered, your variable charge will be zero.
If your property is unmetered (unmeasured charge on your invoice) your quarterly invoices will continue to be calculated on the TRP of your property regardless of water use. Visit our water meter page for information on having a water meter installed.
What do the standing charges cover?
Standing charges collect income to cover standing, or 'fixed' costs of a service.
For clean water, the standing charge contributes towards costs incurred through providing you with a connection to the water supply, and maintaining the production, delivery and quality of a drinkable water supply network.
For wastewater, the standing charge contributes towards costs incurred through monitoring and staffing.
What do the variable charges cover?
The variable charges collect income to cover variable costs, e.g. those costs that fluctuate depending on customer demand/usage. This includes maintenance or new initiative requirements due to increased flow through the sewers, or increased demand for drinking water.
Why was the wastewater charge introduced?
Before April 2011, all funds for the maintenance and extension of the wastewater network had to be requested from the States of Guernsey's central revenue fund. As the pressure on finances grew and the number of projects in need of States' funding increased, it was decided that the wastewater infrastructure needed to develop some financial self-sufficiency. There was also a belief that the whole water business needed to be run on commercial lines, which would in turn reduce the reliance on States' general revenue which so many projects look to take from. By reducing the reliance on central funding, States' revenue can be freed up for other important projects. All Islanders (both domestic and commercial) are liable to pay the wastewater charges. Learn about the wastewater charge.
I am not connected to the main drain system and have a cesspit - do I still have to pay the wastewater charge?
Yes, even if you have a cesspit on your property and are not connected directly to the public sewer, you will still have to pay the wastewater charge. Waste collected from your cesspit is transported and discharged into the sewerage network via the nearest emptying point to your property. This network benefits all islanders regardless of whether they may be on a cesspit or directly connected. Read about the wastewater charge.
Upon the introduction of the wastewater charge in 2011, as recognition to customers on a cesspit, the cesspit collection rate was reduced from £12.00 per load to £6.00 per load. The current rates can be found on our water charges page..
Why have my water and wastewater charges changed?
Each year we assess the level of water and wastewater charges in light of our current and forecasted future expenditure and set our charges accordingly, to ensure that Guernsey Water continues to be able to both maintain the existing infrastructure and improve the efficiency of our operations. When it is prudent to do so, Guernsey Water will endeavour to pass on any savings to its customers by way of a lower than RPIX price increase, however as energy, chemical and material costs are continuing to increase, and with the impact of annual inflation, it is not always possible to reduce prices. In 2019 Guernsey Water froze bills, and took the opportunity to rebalance its water and wastewater charges, this resulted in a decrease in water charges and an increase in wastewater charges. Learn about the 2019 charges rebalance