Cesspit Service says thanks to customers

THOUSANDS of cesspit collections a year saved thanks to customer engagement.

Last month all cesspit customers received a letter outlining a new charging framework for when collections could not be made owing to the cesspit being inaccessible or the level so low, it didn't need to be emptied - something which currently happens 4500 times a year, roughly the same as an entire week's collection volume.

Customers were encouraged to call and discuss their schedules, to review whether changes could made.

And they did.

"In the two weeks after the letter was sent, nearly 400 calls were received and the resulting schedule changes means we'll be making nearly 3000 fewer collection trips per year. This is before we've seen the full impact of people ensuring their cesspit is accessible on the collection day, which we are hopeful will free up even more collection time - resulting in a more efficient service and increasing our capacity without employing additional resources. It's exactly the outcome we wanted and I want to thank customers who have already called in, and encourage those that haven't to pick up the phone.

"By working together, these individual changes have collectively had a large-scale impact," said Customer Services Manager Tania Sargent.