Cesspit Operations Moving to Guernsey Water in 2026
Guernsey Water has announced plans to bring its cesspit service fully in house during 2026, as part of ongoing improvements to reliability, efficiency and customer experience.
Currently, Guernsey Water delivers the customer service and billing for cesspit collections, while scheduling, tanker operations and driver management are carried out by States Works. Under the new arrangement, these remaining elements will transition to Guernsey Water.
“This is about change behind the scenes that will align customer service more closely with collection scheduling and tanker operations,” said Andrea Simpson, Business Change Manager at Guernsey Water.
“Wastewater collection volumes won’t change, and the same number of drivers will still be required. Collections will continue as normal; the main visible difference will be the uniform worn by drivers, which will carry the Guernsey Water logo instead of States Works.”
The cesspit service is a critical part of Guernsey’s wastewater infrastructure. Each year, 36 drivers collect over 500 million litres of wastewater from 5,500 customers and transfer it to the sewerage network for safe disposal.
This decision follows consultation between Guernsey Water and States Works and builds on recent improvements:
- In 2022, we upgraded the scheduling system, allowing for real time data to be access from the drivers.
- In 2022, the customer service was insourced from States Works into Guernsey Water, which enabled the combining of water, wastewater and cesspit billing.
- In 2024, the MyCesspit Portal was launched, giving customers direct access to schedules, account information and visibility over their collections.
- In 2025, Guernsey Water invested £2.8 million in 15 new tankers, increasing reliability and reducing emergency collections.
These changes have already resulted in fewer emergency collections and more collections being completed on time, reducing pressure on the service and enabling more efficient allocation of resources.
Customers are encouraged to sign up to the MyCesspit Portal to manage their schedules and reduce unnecessary collections, which can save money and free up slots for others.
Registration is free at https://mycesspit.water.gg/Identity/Account/TradeLogin
Further information is available at: https://water.gg/wastewater/cesspit-service/