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Extra Support

Our aim is to give all our customers the best possible service at all times and we understand that you, or someone you know, may need a little extra help from time to time.  This could be a short-term or a long-term situation and may be due to factors such as disability, illness, unemployment, bereavement or other significant life events.  If you believe that your situation, or that of someone you know, means that you need some extra support from us with your water bill or your water supply, then please contact us so that we can try to be of assistance.

Extra Support

Some examples of ways that we may be able to help

  • We can speak to a nominated person on your behalf. You can nominate someone to receive your bills or talk to us on your behalf.
  • We can help you to manage your bills by setting up a payment plan for you
  • We can advise you regarding the management of an account following bereavement or whilst awaiting probate
  • We can ensure that bottled water is delivered to your door in the event of an interruption to your supply if it is difficult for you to get out

Please feel free to contact us by telephone on (01481) 229500, by emailing customer.service@water.gg or by writing to us at PO Box 30, Brickfield House, St Andrews, Guernsey GY1 3AS and we'll do our best to assist you. A member of our Customer Service Team will be on hand to offer friendly, helpful advice regarding any concerns you may have in relation to your water bill or your water supply. 

For a directory of additional organisations that may be able to assist you, please visit the Health Connections directory by following the link below.

The Health Connections Directory

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