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News Centre > Thursday 31 October 2019

Guernsey Water request customer feedback

We want your feedback

Guernsey Water's annual customer survey is due to start on the 31 October providing customers with the opportunity to have their say on the utility's services and performance.

The survey will be run independently by the Institute of Customer Service, a professional membership body that specialises in developing and improving customer service.

Phil Marquis, Customer Service Manager at Guernsey Water said: "This will be the third year we have conducted the survey. It allows our customers to have their say anonymously, this in turn provides us with a valuable benchmark allowing us to track our performance, as well as an indication of how we are performing in relation to the UK National Average against the service elements measured in the UK Customer Satisfaction Index."

The utility advised they are keen to hear what customers think about their services and would like to encourage islander's to take part in the survey, which should take no longer than 10 minutes.

"The survey covers a wide range of topics across our business, and also provides an opportunity for our customers to highlight what they believe Guernsey Water could do to improve its service" said Mr Marquis.

"We strive to provide the best service possible to our customers, asking them where and how we can improve is something we hold as a high priority in line with our commitment to them"

Those wishing to take part in the survey can do so by clicking here. The survey is expected to run for approximately two weeks.

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