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Privacy Policy

At Guernsey Water we are committed to safeguarding and preserving the privacy of our customers and complying with the Data Protection (Bailiwick of Guernsey) Law 2001. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you visit our website. We update this Policy on our website from time to time so please review it regularly.

Information we collect

Guernsey Water only uses information you provide to us, we do not obtain information about you from any third parties. This information can be provided on our forms, email, internet communication methods, in person or via the telephone.

We may collect data relating to:

  • Your name, address, email address, telephone numbers and other contact information
  • Details of payments you make to us and card payment information
  • Information about your billing and payment history
  • Information about how you use our services, including water usage data

How we use your information

Your information is used to enable the billing of water services, provide contact details in emergency situations and enable communication with all our customers about issues relating to our business, such as newsletters and information about new services.

Data you provide allows us to ensure information we hold about you is kept up to date, to manage your accounts, to deal with any problems regarding your account, and enables analysis to help improve the operation of our business.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about the information we collect so you can make meaningful choices about how it is used. You are able to:

  1. Ask us what information we hold on you
  2. Update your information
  3. Ask for information about you that is no longer relevant to be deleted

Information we share

Your information is shared with our billing service provider to allow you to view your water bills online and with third party payment providers who process payments on our behalf.

We may also share information about your water usage with third parties to assist with the detection and prevention of water leaks and the protection of the environment.

Where there is a legal obligation to do so we may provide information to law enforcement bodies for the detection or prevention of criminal offences.

We do not share your information with any other parties for the purpose of advertising or distribution of information that is not related to Guernsey Water.

Your information is not shared outside of the European Economic Area.

Security

We take the security of your personal data very seriously. We take appropriate organisational and technical measures to prevent unauthorised access to your information.

Sensitive personal data

Guernsey Water does not routinely collect sensitive personal data. In the rare circumstances that it is provided by you consent to the processing of this information for the purposes for which you have provided it. Sensitive personal data is not shared with any third parties and only retained for as long as it is relevant.

You can request a copy of any of the information we hold on you at any time by contacting the Data Guardian using the details below.

Retention of data

Guernsey Water will only retain your data for as long as is it needed. Data that is no longer relevant will be securely destroyed or deleted. Guernsey Water complies with the States Trading Asset Data Retention Policy which is available on request.

When you make a payment via credit or debit card these details are not held by Guernsey Water once the payment has been completed.

Website specific information

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information provided voluntarily by you, when you register for information for example.
iii. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally, as it is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for the following purposes:

i. To provide information to you that you request from us relating to our services. 
ii. To inform you of any changes to our website and services or provide information about Guernsey Water which we think will be of interest.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to ensure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information obtained via this website to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

i. Where we are legally required by law to disclose your personal information.
ii. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

How to obtain more information

If you have any questions regarding our privacy policy, data protection or any other issue related to the way we process your data please contact:

The Data Guardian
PO Box 30
Brickfield House
St Andrews
Guernsey
GY1 3AS

Or email customer.service@water.gg

 

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