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Service Charges
Please see below the details of our service charges for 2023.
| Service | Cost |
| Water: Supply mains & service information | No cost |
| Water: Supply mains & service information requiring a site visit | £191.59 |
| GPS & Surveys | £287.40 |
| Foul/Surface water: Supply connection & discharge information | No cost |
| Foul/Surface water: Supply connection & discharge information requiring a site visit | £191.60 |
| Cesspit information (whether a property has a cesspit or not, and current emptying history) | No cost |
| Resolving meter mix-ups (in the event that the property naming/numbering is altered post-connection without written notification to Guernsey Water) | At hourly rate* |
| Water reconnection during working hours1 | £50.00 |
| Water reconnection outside of working hours1 | £100.00 |
| Flow & pressure test | £49.00 |
| High usage investigations/loss of water | < 30 minutes: No cost > 30 minutes: £73.50 |
| Advice on drainage & surface water issues & designs | At hourly rate2 |
| Producing previous invoices | < 12 months-worth: No cost > 12 months-worth: £35.88 |
* £49.00 per hour
1 8:30am - 4:30pm
2 Minimum charge of £98.00
Please note that all requests for the above services must be made either in writing to Guernsey Water, or by email to customer.service@water.gg