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Coronavirus

As an operator of critical island infrastructure, Guernsey Water is well prepared for events such as this. We have both pandemic and business continuity plans in place to ensure the continued supply of water to island homes and businesses, as well as the continued safe removal of wastewater.

Guernsey Together

We are working closely with Guernsey's Public Health Services and will continue to follow their guidance. As part of the current response, we have an incident management team in place. They determine how we best manage resources and operations as the situation develops. That includes any potential changes to shift patterns or alterations to the customer facing side of our business, should that be necessary.

In line with the latest advice from the States of Guernsey, our Brickfield House site and office are now shut to the public, additional changes that have been put in place can be seen below. Bill payments and queries will still be responded to by our Customer Service Teams, however we would ask that customers appreciate there may be times where our response to enquiries or calls may take longer than is usually experienced. We thank you in advance for your patience.

  • Bill Payments

    • Our Income and Contact Team continue to take and process payments over the phone, online or by bank transfer. Please note, online payments are preferable at this time for those who are able to make them, this allows us to ensure we are able to help those who do not have internet access.
    • If you are concerned about finances, whether business or domestic, and need assistance with the payment of your bill in the form of either delayed payments or the introduction of an instalment plan, please contact Guernsey Water's Credit Controller as early as you can by calling (01481) 239500.
    • Payments can be made online here, by phone (01481) 239500, or by bank transfer to the below account
      Bank Account: 74101854
      Sort Code: 60-09-20
      Please note, payments made by transfer are required to have the customer number or invoice number in order to enable assignment of payments. 
    • If you would like to pay your bills by monthly Direct Debit instruction, please complete and return our Direct Debit Form pdf icon here. [86kb]
  • Home Visits

    • Please note that we have restricted home visits from our Meter Technicians for the time being. These visits would usually take place following an unexpected high reading of your water meter. We will continue to alert you with a card for unusually high readings. Should you receive a card, please contact the Customer Liaison Team by calling (01481) 239500.

    • Home visits by our Water Quality Team have also ceased for the time being. Any water quality queries will be dealt with over the phone by a member of the team. Testing will continue from the network in order to ensure high water quality is maintained and monitored during this time. Should you have any water quality concerns, please visit our  water quality page or contact us via email: customer.service@water.gg or phone: (01481) 239500.

  • Flushing

    • We are reminding Islanders that all toilet paper alternatives must be disposed of in the bin and not flushed down the toilet. Please remember, to flush only the three Ps. Pee, Poo and (toilet) Paper. It is more essential than ever that we all work together to ensure the Island's vital infrastructure remains working as it should. We are sure the last thing anyone wants is to cause a blockage on their own property too. Read more here.

  • Contact Us

    • Guernsey Water continue to be available 24 hours a day for emergency calls and for general enquiries and payments Monday to Friday, 9am -5pm by calling (01481) 239500. Enquiries can also be made via email to customer.service@water.gg

We would like to remind Islander's that it is vitally important to follow the advice given by the Director of Public Health, in terms of good hygiene and what to do if you are concerned you have come into contact with someone who could have Coronavirus. Please check the www.gov.gg/coronavirus regularly for updates.

Page updated: 30th March 2020

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