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News Centre > Tuesday 31 March 2020

Continued water and wastewater services assured by Guernsey Water

Water in Glass

As an operator of critical island infrastructure, Guernsey Water has confirmed it is well prepared for events such as the current Coronavirus pandemic. 

With both pandemic and business continuity plans in place, the utility wanted to assure customers of the continued supply of water to island homes and businesses, as well as the safe removal of wastewater. 

Steve Langlois, Guernsey Water's General Manager said: "We are working closely with Guernsey's Public Health Services and will continue to follow their guidance. As part of the current response, we have an incident management team in place. This team determines how we best manage resources and operations as the situation develops. 

"It is also vitally important that islanders follow the advice given by the Director of Public Health, in terms of good hygiene and what to do if you are concerned you have come into contact with someone who could have Coronavirus. Please check regularly for updates." 

Guernsey Water have also issued the following advice, in which it encourages islanders with concerns over payments to contact them as soon as possible to discuss their options: 

Bill payments: Guernsey Water are encouraging those with internet access to pay online ( or via Direct Debit (forms can be downloaded from their website). Payments can also be made over the phone by calling (01481) 239500, although it is requested that this option not be used by those with internet access to ensure those without are able to make contact. 

Guernsey Water is requesting anyone with concerns over paying their bill to contact them as soon as possible in order to discuss options available to them. 

Businesses: Businesses, along with general bill payers, are encouraged to contact Guernsey Water as soon as possible in order to discuss their payment options, particularly if they have a vacant property. 

Flushing: Guernsey Water would like to remind Islander's that only the Three Ps should be flushed, Pee, Poo and (toilet) Paper. No toilet paper alternatives should be flushed down the toilet, instead these should be disposed of in general refuse. 

Home Visits: Guernsey Water are not undertaking home visits at this time. 

Emergencies: Guernsey Water are still available 24 hours a day for emergencies by calling (01481) 239500. 

For further information, please visit our  dedicated page, or call, (01481) 239500. 


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