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Metered 2018

1
Your Address

This is the name and address of the account holder. If any of these details are incorrect, please contact us.

2
Usage History

The Usage History shows the amount of water that has been used at the property over the last four quaters.

3
Statement of Account

This is the payment information you will see if you pay by Direct Debit. The information shows the debit/credit brought forward from the last bill, records of your Direct Debit payments (either monthly or quarterly), and your latest bill amount. The Total Amount shows whether you are in debit or credit with your water payments.

4
Bill Address

Guernsey Water no longer operates a cash desk at its new St Andrew's facility. Bills can still be paid in person at Frossard House and Guernsey Post Offices.

5
Reference Numbers

These numbers allow us to identify you quickly if you contact us. Please have these numbers to hand when contacting us, and include in all correspondence.

6
Supply Address

This is the supply address - i.e. this is the property that this bill relates to.

7
Water Charges

Your latest meter reading is noted here against your previous reading. This calculates your water usage.

8
Water Quarterly Standing Charge

The standing charge that you pay contributes towards Guernsey Water's fixed costs incurred through: - providing you with a connection to the water supply, and - maintaining the production, delivery and quality of a drinkable water supply network.

9
Wastewater Discharged

The variable 'wastewater discharged' figure is calculatd as 90% of the clean water that passes through your water meter.

10
Wastewater Quarterly Standing Charge

The figure here represents one quarter's-worth of the annual standing charge. Income from the standing charge will go towards the fixed costs needed to maintain the wastewater network (e.g. the monitoring of assets, cleaning of pipes etc.) The wastewater charge was introduced on 1st April 2011.

Metered 2019

1
Your Address

This is the name and address of the account holder. If any of these details are incorrect, please contact us.

2
Usage History

The Usage History shows the amount of water that has been used at the property over the last four quaters.

3
Statement of Account

This is the payment information you will see if you pay by Direct Debit. The information shows the debit/credit brought forward from the last bill, records of your Direct Debit payments (either monthly or quarterly), and your latest bill amount. The Total Amount shows whether you are in debit or credit with your water payments.

4
Bill Address

Guernsey Water no longer operates a cash desk at its new St Andrew's facility. Bills can still be paid in person at Frossard House and Guernsey Post Offices.

5
Reference Numbers

These numbers allow us to identify you quickly if you contact us. Please have these numbers to hand when contacting us, and include in all correspondence.

6
Supply Address

This is the supply address - i.e. this is the property that this bill relates to.

7
Water Charges

Your latest meter reading is noted here against your previous reading. This calculates your water usage.

8
Water Quarterly Standing Charge

The standing charge that you pay contributes towards Guernsey Water's fixed costs incurred through: - providing you with a connection to the water supply, and - maintaining the production, delivery and quality of a drinkable water supply network.

9
Wastewater Discharged

The variable 'wastewater discharged' figure is calculatd as 90% of the clean water that passes through your water meter.

10
Wastewater Quarterly Standing Charge

The figure here represents one quarter's-worth of the annual standing charge. Income from the standing charge will go towards the fixed costs needed to maintain the wastewater network (e.g. the monitoring of assets, cleaning of pipes etc.) The wastewater charge was introduced on 1st April 2011.

Responsibility to our customers and the environment

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