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News Centre > Tuesday 06 March 2018

Freezing weather

Burst Pipe

Guernsey Water continues to be busy following last week's freezing conditions and are also currently experiencing a high demand for water which is likely to be the result of bursts and leaks on private services.

Chris Hall, customer services manager at Guernsey Water, said:

"As a result of the recent cold spell, we are currently experiencing a high demand for water and are requesting that our customers check all water supplies under their responsibility, including those feeding fields, vineries and unoccupied properties, for any bursts or leaks.

"During the recent freezing weather our customer services team advised 84 customers with weather related incidents including frozen pipework, which in most cases was the direct result of being outside and exposed to the elements.

"Our distribution team worked non-stop to respond to enquiries and deal with the seven burst water mains that occurred from 26 February. During cold weather it is not uncommon to see an increase in the number of burst water mains as a result of ground movement caused by fluctuating temperatures.

"Our teams visited affected areas to reassure worried customers, addressing concerns and working hard to maintain services in the very cold weather we experienced last week. In particular staff went above and beyond the call of duty to make sure that customers who were vulnerable were taken care of.

 "We would like to thank all of our customers who experienced disruption for their understanding and patience while our teams worked hard to deal with burst water mains.

 "If you need further information or advice please contact us on 01481 239500, or via e-mail at"

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