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Our Commitment

Our vision: "Customers always value the quality of our drinking water and the safe return of our wastewater to the environment."

To reinforce our commitment to providing a quality service to our customers, we have put together the Guernsey Water Customer Promise. This document lays out exactly what the customer can expect from us as an organisation in terms of the service that we provide.

pdf icon Guernsey Water's Customer Promise [265kb]

Water testing in a lab

As a sister document to the Customer Promise, we have also created the Guernsey Water Service Standards, which details all the specific time-based aims for the service that we provide.

pdf icon Guernsey Water Service Standards [238kb].

You can also view the States of Guernsey Customer Charter by following this link.

Responsibility to our customers and the environment

View Our 6 Outcomes
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